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REQUEST TACOS

Technical Solutions &

Customer/Employee Success Portfolio

Each project represents a different aspect of how I approach complex problems, from technical deep-dives to more human-centered solutions.

TECHNICAL PROBLEM-SOLVING
& DATA DRIVEN SOLUTIONS

A synthetic data deep-dive that started with a simple question and became a passion project

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Research & preparation

Read and took notes on all 3 Qualtrics 2025 trend reports, noted increasing reliance of synthetic data due to feedback recession.

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Listened to podcast episodes with  XM thought leaders Ali Henriques and Isabelle Zdatny.

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Outcome? I decided to create a parameter-informed simulation using various survey instruments used daily by XM customers.

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CLIENT COMMUNICATION
& CUSTOMER ADVOCACY

Parameter-informed Simulation

68-page customer response handbook

An objection-handling and customer response notebook to rapidly address concerns 

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EMPLOYEE TRAINING
& KNOWLEDGE TRANSFER

Comprehensive Onboarding Platform

An exhaustive onboarding and training knowledge base to cement new hire skills

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🌮  I'm serious - I actually deliver.  🌮

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You can get tacos delivered to the Qualtrics Provo office.

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On me. Freshly picked from Taco Bell.

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But not just tacos. TACOS  tacos.

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The kind whose main ingredients are Transparency, being All-in,Customer-Obsession, being One-Team, and Scrappiness.

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Hopefully you can tell I'm all in.

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And I'll continue to deliver, day after day.

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Just with less cheese and hot sauce, and more 11/10

effort across every project.

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